Generic Criteria Technology, Communication & Online

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Questions about Climate Protection

Generic Technology, Communication & Online - Climate Protection Question 1:
Is there a policy for the brand to minimize, reduce or compensate carbon emissions?

Generic Technology, Communication & Online - Climate Protection Question 2:
Has the brand (company) published the annual carbon-footprint of its ‘own operations’ including the energy used in the data centers?

Generic Technology, Communication & Online - Climate Protection Question 3:
Has the brand (company) disclosed the annual absolute carbon footprint of its 'own operations' (Scope 1 & 2) and has the brand already reduced or compensated 10% of these emissions in the last 5 years?

Generic Technology, Communication & Online - Climate Protection Question 4:
Has the brand (company) set a target to reduce its absolute ‘own operations’ carbon emissions by at least 20% within the next 5 years?

Generic Technology, Communication & Online - Climate Protection Question 5:
Is at least XX% of the electricity used by the brand (company) generated from renewable resources, such as wind or solar energy?

Generic Technology, Communication & Online - Climate Protection Question 6:
Is all the electricity used by the brand (company) generated from renewable resources, such as wind or solar energy?

Generic Technology, Communication & Online - Climate Protection Question 7:
Does the brand (company) generate its own renewable energy through eg solar panels or wind mills?

Generic Technology, Communication & Online - Climate Protection Question 8:
Does the brand (company) have a policy and reports on tangible results to reduce/ compensate carbon emissions generated from the supply/production chain (Scope 3)?

Generic Technology, Communication & Online - Climate Protection Question 9:
Does the brand (company) publish the annual carbon footprint that also covers the major suppliers, and does the brand have an effective policy in place to reduce these carbon emissions?

Generic Technology, Communication & Online - Climate Protection Question 10:
Do all new products of the brand meet energy efficiency requirements such as Energy Star (where applicable)?

Generic Technology, Communication & Online - Climate Protection Question 11:
Is the overall average Power Usage Efficiency (PUE) of the data center(s) below 1,XX?

Generic Technology, Communication & Online - Climate Protection Question 12:
Is the average utilization ratio of its used data centers higher than 20%?

Generic Technology, Communication & Online - Climate Protection Question 13:
Has the brand (company) disclosed the annual absolute carbon footprint of all transport to and from the consumer (=including returns)?

Generic Technology, Communication & Online - Climate Protection Question 14:
Has the brand (company) reduced the absolute carbon footprint of all transport from and to the consumers?

Generic Technology, Communication & Online - Climate Protection Question 15:
Has the brand (company) reduced the average carbon emissions per package as send out to consumers?

Generic Technology, Communication & Online - Climate Protection Question 16:
Does the brand (company) offer consumers the option to send their orders 'climate neutral' through credible carbon compensation programs?

Generic Technology, Communication & Online - Climate Protection Question 17:
Does the brand (company) send at least XX% of the order volume as 'climate neutral'?

Generic Technology, Communication & Online - Climate Protection Question 18:
Does the brand (company) send its entire order volume as 'climate neutral'?

Generic Technology, Communication & Online - Climate Protection Question 19:
Does the brand (company) take concrete policy measures to reduce the return rate?

Generic Technology, Communication & Online - Climate Protection Question 20:
Has the brand (company) achieved a return rate of XX% (for clothing and shoes XX%) at highest?

Questions about Ecology

Generic Technology, Communication & Online - Ecology Question 1:
Does the brand (company) publish its annual material footprint, or alternatively material footprints for each sold product, and does the brand have an effective policy in place to reduce the overall environmental impact of material use?

Generic Technology, Communication & Online - Ecology Question 2:
Does the brand (company) have clear objectives to minimize waste, by reducing, re-using and recycling, and does the brand annually report the results?

Generic Technology, Communication & Online - Ecology Question 3:
Does the brand (company) have a corporate policy for environmentally responsible disposal of electronic waste?

Generic Technology, Communication & Online - Ecology Question 4:
Does the brand (company) have an effective policy in place to reduce the environmental impact of its consumer packaging and does the brand already show best practices, such as using at least 80% environmentally certified or recycled paper products?

Generic Technology, Communication & Online - Ecology Question 5:
Has the brand (company) eliminated PVC in all new products?

Generic Technology, Communication & Online - Ecology Question 6:
Has the brand (company) eliminated BFR's in all new products?

Generic Technology, Communication & Online - Ecology Question 7:
Has the brand (company) eliminated at least 2 of the 3 groups of suspect chemicals (beryllium, antimony and phthalates) in all its new products?

Generic Technology, Communication & Online - Ecology Question 8:
Has the brand (company) banned the use of benzene and n-hexane in the final assembly of products?

Generic Technology, Communication & Online - Ecology Question 9:
Has the brand (company) banned the use of benzene and n-hexane in the full production chains?

Generic Technology, Communication & Online - Ecology Question 10:
Reserve

Generic Technology, Communication & Online - Ecology Question 11:
Does the brand (company) only use universal plugs for chargers (where applicable) or does the brand offer the charger as optional to the product?

Generic Technology, Communication & Online - Ecology Question 12:
Does the brand (company) source at least 10% of its plastics from recycled plastic streams and does the give a timeline to increase this percentage to at least 25% by 2025?

Generic Technology, Communication & Online - Ecology Question 13:
Does the brand (company) source at least 20% of its plastics from recycled plastic streams?

Generic Technology, Communication & Online - Ecology Question 14:
Has the brand (company) a take back program and is the take back recyling rate higher than 5% of the weight of the annually products sold?

Generic Technology, Communication & Online - Ecology Question 15:
Is the take back recyling rate higher than 10% of the weight of the annually products sold?

Generic Technology, Communication & Online - Ecology Question 16:
Has the brand (company) an active policy in place to increase the product life-span of products, such as longer warranty periods or easy repair with easy ordering of spare parts?

Generic Technology, Communication & Online - Ecology Question 17:
Does the brand (company) use replaceable batteries in all portable devices?

Generic Technology, Communication & Online - Ecology Question 18:
Does the brand (company) provide online repair manuals for all products?

Generic Technology, Communication & Online - Ecology Question 19:
Does the brand (company) guarantee supply of spare parts and software updates for all products, for at least 3 years after end of production?

Generic Technology, Communication & Online - Ecology Question 20:
Does the brand (company) give at least a 3 years warranty on all products?

Generic Technology, Communication & Online - Ecology Question 21:
Does the brand encourage consumers to use hardware appliance longer?

Generic Technology, Communication & Online - Ecology Question 22:
Does the brand (company) publish a water and/or land use footprint and is there a policy to minimize, reduce or compensate this footprint?

Generic Technology, Communication & Online - Ecology Question 23:
Does the brand (company) publish a water and/or land use footprint that also covers its most important suppliers?

Generic Technology, Communication & Online - Ecology Question 24:
Does the brand have a substantial environmental policy for its product offering?

Generic Technology, Communication & Online - Ecology Question 25:
Does the brand (company) inform its customers on the sustainability performances of the products that it offers?

Generic Technology, Communication & Online - Ecology Question 26:
Does the webshop offer consumers independent information about the sustainability credentials of products in the assortment?

Generic Technology, Communication & Online - Ecology Question 27:
Does the webshop have a tool to filter out the environmentally preferred brands and products?

Generic Technology, Communication & Online - Ecology Question 28:
Has the brand already achieved clear milestones in expanding the environmentally preferred assortment?

Generic Technology, Communication & Online - Ecology Question 29:
Does the webshop have a policy to increase the assortment of environmentally preferred products, such as organic food, FSC certified paper for books and furniture, or progressive environmental standards for the production of clothing and electronics?

Generic Technology, Communication & Online - Ecology Question 30:
Does the brand have clear objectives to minimize the environmental impact of packaging, by reducing, re-using and recycling, and does the brand annually report on these results?

Generic Technology, Communication & Online - Ecology Question 31:
Does the brand (company) publish its annual material footprint that includes packaging materials?

Generic Technology, Communication & Online - Ecology Question 32:
Has the webshop reduced the average weight of packaging material per shipped package?

Generic Technology, Communication & Online - Ecology Question 33:
Does at least XX% of the total use of carton for shipping boxes originate from environmentally responsible sources, such as recycled paper or FSC certified carton?

Generic Technology, Communication & Online - Ecology Question 34:
Does all the used carton for shipping boxes originate from environmentally responsible sources, such as recycled paper or FSC certified carton?

Generic Technology, Communication & Online - Ecology Question 35:
Does the webshop use environmentally preferable tape, or no tape at all for all the shipping boxes?

Generic Technology, Communication & Online - Ecology Question 36:
Does the brand have a substantial environmental procurement policy for all electronics used in company operations?

Generic Technology, Communication & Online - Ecology Question 37:
Does the brand have a concrete environmental procurement policy for all electronics used - including servers?

Generic Technology, Communication & Online - Ecology Question 38:
Does the brand have a policy to seek out suppliers and/or service providers that conduct their business in environmentally responsible ways and does the brand provide concrete examples of this policy?

Questions about Labour Conditions Policy

Generic Technology, Communication & Online - Labour Policy Question 1
Does the brand (company) have a Code of Conduct (CoC) for both its own factories and those of its suppliers, which includes the following standards: No forced or slave labor, no child labor, no discrimination of any kind and a safe and hygienic workplace?

Generic Technology, Communication & Online - Labour Policy Question 2
Does the brand’s (company’s) CoC include at least 3 of the following workers rights: 1. a formally registered employment relationship 2. a maximum working week of 48 hours with voluntary paid overtime of 12 hours maximum 3. a sufficient living wage 4. form and join labor unions and bargain collectively; and in those situations where these rights are restricted under law, to develop parallel means?

Generic Technology, Communication & Online - Labour Policy Question 3
Has the brand disclosed all labour standards and code of conducts for permanent staff and temporary staff specially in distribution centers and at the shipping companies?

Generic Technology, Communication & Online - Labour Policy Question 4
Has the brand a concrete policy to work with a minimum percentage of permanent staff?

Generic Technology, Communication & Online - Labour Policy Question 5
Is the percentage of permanent staff in the distribution centers higher than the sector average?

Generic Technology, Communication & Online - Labour Policy Question 6
Has the brand set a maximum to the daily walking distance for workers in the distribution centers?

Generic Technology, Communication & Online - Labour Policy Question 7
Has the brand complaint procedures available for all staff (hired and temporary) and does the webshop yearly disclose the results through its website?

Generic Technology, Communication & Online - Labour Policy Question 8
Does the brand (company) annually report on the results of its labor conditions policy?

Generic Technology, Communication & Online - Labour Policy Question 9
Does the brand (company) annually report on the results of its labor conditions policy? Is more than 95% of direct suppliers monitored for labour conditions?

Generic Technology, Communication & Online - Labour Policy Question 10
Is at least 25% of suppliers in high risk countries compliant to the Code of Conduct?

Generic Technology, Communication & Online - Labour Policy Question 11
Is at least 50% of suppliers in high risk countries compliant to the Code of Conduct?

Generic Technology, Communication & Online - Labour Policy Question 12
Is at least 50% of suppliers in high risk countries compliant to the Code of Conduct - including a living wage?

Generic Technology, Communication & Online - Labour Policy Question 13
Does the brand (company) have a published list of direct suppliers that have collectively contributed to more than 90% of the purchase volume?

Generic Technology, Communication & Online - Labour Policy Question 14
Does the brand (company) regularly publish an updated list of smelters that are identified in the own supply chain?

Generic Technology, Communication & Online - Labour Policy Question 15
Does the brand (company) have a clear policy to only source from smelters that have passed the conflict-free audits, and has the brand already achieved this for at least one metal/mineral?

Generic Technology, Communication & Online - Labour Policy Question 16
Is the brand (company) significantly involved in at least 1 initiative that addresses the urgent appeal to improve the social and environmental conditions of mining metals and minerals; for example tin from endangered tropical islands Bangka and Belitung, conflict minerals from Congo, etc?

Generic Technology, Communication & Online - Labour Policy Question 17
Is the brand (company) significantly involved in at least 2 initiatives that addresses the urgent appeal to improve the social and environmental conditions of mining metals and minerals; for example tin from endangered tropical islands Bangka and Belitung, conflict minerals from Congo, etc?

Generic Technology, Communication & Online - Labour Policy Question 18
Is the brand (company) significantly involved in at least 3 initiatives that addresses the urgent appeal to improve the social and environmental conditions of mining metals and minerals; for example tin from endangered tropical islands Bangka and Belitung, conflict minerals from Congo, etc?

Generic Technology, Communication & Online - Labour Policy Question 19
Is the brand (company) significantly involved in at least 4 initiatives that addresses the urgent appeal to improve the social and environmental conditions of mining metals and minerals; for example tin from endangered tropical islands Bangka and Belitung, conflict minerals from Congo, etc?

Generic Technology, Communication & Online - Labour Policy Question 20
Is the brand (company) a member of a multi stakeholder initiative (MSI), wherein independent NGO’s or labor unions are represented, that collectively aims to improve labor conditions and that carries out independent audits? Or does the brand (company) significantly purchase its supplies from factories certified by such MSI’s?

Generic Technology, Communication & Online - Labour Policy Question 21
Does the brand have a substantial socially responsible procurement policy for all electronics used - including servers?

Generic Technology, Communication & Online - Labour Policy Question 22
Does the brand have a substantial socially responsible procurement policy for all electronics used in company operations?

Generic Technology, Communication & Online - Labour Policy Question 23
Does the brand have a policy to seek out suppliers and/or service providers who conduct their business in more socially responsible ways and does the brand provide concrete examples of this policy?

Generic Technology, Communication & Online - Labour Policy Question 24
Does the brand have a substantial social standards policy for its product offering?

Generic Technology, Communication & Online - Labour Policy Question 25
Has the brand a policy to increase the 'fair' assortment of products such as fairtrade food, FSC certified paper for books and furniture, or progressive labour standards for the production of clothing and electronics?

Generic Technology, Communication & Online - Labour Policy Question 26
Has the brand already achieved clear milestones in expanding the 'fair' assortment?

Generic Technology, Communication & Online - Labour Policy Question 27
Does the brand offer consumers independent information about the sustainability credentials of products in the assortment?

Generic Technology, Communication & Online - Labour Policy Question 28
Does the brand have a tool to filter out the 'fair' brands and products?

Generic Technology, Communication & Online - Labour Policy Question 29
Does the brand (company) has a policy to exclude smelters that use conflict mineral, and has at least started with mapping the origin of the minerals being used in its hardware appliances?